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Call and Live Chat Tracking

Call and Live Chat Tracking

If you rely on customers phoning in to engage with your business, it’s vital to have call tracking installed. This also applies to Live Chat if you have that. You can learn a lot about where customers are engaging with your contact details on your site and where they’re coming from when you have call tracking installed.

The easiest way to find out if you have call tracking enabled is to run a free site audit and we’ll check to see if you have tracking enabled for your phone calls and live chat.

If you need help setting this up, we’ll install call tracking tags and live chat tags (if applicable) so you can see your metrics in the Platform. With tags installed, you can see how many people are calling you and which phone numbers are converting. You can use this information to optimise Adwords campaigns, meta descriptions etc.

If you’re not sure if you have call tracking installed, or if it’s optimised, test your website using our audit tool to find out for sure. You’ll also learn where else you can optimise your site.

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We love talking about digital marketing, so if you want to discuss how we can help you, contact us

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Run your website through our analysis tool to check the state of it. See how it compares to our Four Pillars and where you might focus your attention to improve it based on your free report.

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