- Integrated real-time messaging
- Rich media support for direct two-ways
- Powerful automated response messaging with Q&A
Plug in with Google Business Messaging
Integrates seamlessly with:
TOP FEATURE:
Instant Messaging through Search Results
With DigitalMaas’ Messaging Tool you can activate the power of Google Business Messaging directly into your local area marketing dashboard and receive messages directly from customers through search results. This makes it easy for customers to initiate conversations with you and get information and assistance directly, in the moment.
- Direct messages from Google Maps and Google Search results
- Rich media support – allows businesses to share a wide range of media types to customers
- Auto-Respond Messaging – with Questions & Answers
- Get improved insights into user metrics online – measure and track response time, customer satisfaction ratings, message volume and overall user engagement sentiment.
TOP FEATURE:
‘Always on’ Question & Answer Responses
DigitalMaas’ Messaging Tool helps businesses to engage with customers in real-time and provide useful information on products and services via automated responses to frequently asked questions, greetings, and other predefined messages:
- Real-time customer engagement – instant feedback without delays
- Visibility on Google Maps and Search – Q&A’s where users search
- Consistent responses – control over response direction and quality
- Deeper insights and analytics – understand customer online behavior, needs and preferences
- Improved customer satisfaction – instant response without delay helps build stronger relationships with customers and ultimately improves customer lifetime value
TOP FEATURE:
Rich Media Support
Messaging supports sending rich media messages such as images, videos, and links. This allows businesses to share visual content with customers, showcase products, and provide relevant information in visually appealing ways.
TOP FEATURE:
Multiple User Access
Google Business Messaging allows you to add multiple users to your business account, which enables team collaboration in managing customer messages. You can assign roles and permissions to users, allowing team members across your organisation to manage conversations, respond to messages, and track performance.
TOP FEATURE:
Messaging Analytics
With DigitalMaas’ centralized analytics integration, businesses can enjoy real-time access to messaging analytics and insights, allowing them to measure their messaging performance. Businesses can track metrics such as response time, customer satisfaction ratings, and message volume, helping them understand their messaging effectiveness and make data-driven decisions.
Why Local Messaging Matters?
Customers are leaving comments, feedback and even upvotes online everyday. Your Review rating scores tell the world what people really think and feel about your products, services and overall experience.
Track and manage Reviews from multi-locations conveniently in one place and in real-time:
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Convenient Information Touch Points
Business Messaging allows customers to ask questions, make inquiries, or book appointments in the moment without having to make a phone call or send an email, making the communication process more efficient.
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Better Engagement and Satisfaction
With features like Chat and Q&A, customers can ask questions and receive answers without delays helping businesses address needs and concerns as they arise, in real-time, resulting in better customer experiences.
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Attract and Retain Customers
Offering messaging as a communication option provides a more flexible and personalized experience for customers to engage and connect with your brand, leading to better customer satisfaction and loyalty.
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Better Quality of Communication
Businesses can provide accurate and helpful information to potential customers by answering commonly asked questions – address concerns or uncertainties that customers may have, and help to establish trust and credibility.
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Personalized Response
Business messaging means you can communicate directly with customers, providing personalized recommendations, suggestions, or follow-ups based on the customer’s preferences or needs – better service with a personal touch.
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Competitive Advantage
Customers appreciate the flexibility and convenience of messaging and are more likely to choose businesses that offer it as an option. This can set businesses apart from competitors and improve brand reputation in the market.
Quick & Easy Setup and Go!
Designed for marketing teams looking to unlock the value of local area marketing in their businesses quickly and easily,
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Connect your Locations
Follow our easy ‘quick connect’ workflow prompts – built to get your locations up and running fast!
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Get Review Audits
DigitalMaas’ Deep Insights audit feature triggers robust analysis of your Review ratings in real time.
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Fix, Track & Optimise
Review your reputation results – build priority tracks to fix and optimise your data quality score.
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Lead, Convert & Grow
Track and monitor your local area marketing goals – drive and nurture new leads, conversions and sales.
Small to Medium Business
For businesses with less than 10 locations, this plan’s perfect for you.
View Plans- Take control of your digital marketing
- Learn as you go
- See results firsthand
- Cost effective
- Enjoy the fruits of your labour
Enterprise
Businesses with more 10+ locations get the most out of this plan.
View Plans- A team of experts at your fingertips
- See results sooner
- Free up time to focus on your business
- Great value plans available
- Watch your business grow
Frequently Asked Questions
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How long does it take for messages to appear on the DigitalMaas Platform?
Messages appear in the Platform in real-time.
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Will I receive notifications via email or SMS when I get a message on my Profile?
We are currently working on this, stay tuned!
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How can we activate messaging on the DigitalMaas Platform?
You’ll need to activate Google Messages on your Business Profiles first before activating the messaging feature on the Platform.
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Are data reports available for messages?
We are currently working on this, stay tuned!
Now find out how DigitalMaas could help your business
We’ve taken businesses just like yours to new heights. Regardless of your industry, our knowledge of digital marketing can work for you.
Watch the Demo
Take a little look at what we do and what our beloved customers say about us.
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Start Free Trial
Nothing will show you the benefits quicker than playing around on the platform.
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