Multi-Location Review Management

  • Get Review Audit Scores
  • Bulk Review monitor and respond
  • Easily manage Reviews across multi locations

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Multi-Location Review Management


Get Review audit scores in real time

Bulk listing profile setup, super fast and simple:

  • Connects all your reviews to one central dashboard, quick and easy.
  • Get instant Review rating summary reports (roll-up/drill-down)
  • Average Review ratings
  • 5-Scale Review scorecard
  • Overall Average Review rating
  • Number of Reviews received
  • Reviews not yet replied
  • Default 28 Day tracking range

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Get Review audit scores in real time


Track and Monitor Multi-Location Reviews

With DigitalMaas’s powerful location audit functionality you’ll stay up to date on multi-location Review ratings – in real-time:

  • Check overall Review Audit score
  • See Average Weekly/Monthly ratings over time
  • Get location based Review ratings
  • Track number of Reviews received
  • Track number of Reviews not yet replied for all locations
  • Monitor positive and negative sentiment within review comments
  • Connects to reviews from Facebook / Apple / Trip Advisor / Yelp! / Trust Pilot / (planned 2023 release)

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Track and Monitor Multi-Location Reviews


Manage and Respond to Reviews

DigitalMaas’ Review dashboard features rolling real-time updates that organizes all your inbound reviews neatly and efficiently in a scrollable timeline format so you can easily keep track of Reviews you need to manage and respond to:

  • Scan over customer Reviews to assess and identify any high priority issues
  • Gain quick and detailed insight on Review tone and sentiment
  • Click and respond quickly and easily to new inbound Review lists across all locations
  • Proactively intercept negative sentiment to mitigate unfavorable fallout

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 Manage and Respond to Reviews


Drive More Reviews with Share Link

Generate links you can send to customers to ask them to leave a Review. Clicking on this link takes customers to your Reviews page where they can leave their feedback and comments while selecting their Review star rating score.

  • Generate your Review request link in just a few clicks
  • Quick ‘copy to clipboard’ feature for easier link sending and sharing


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Drive More Reviews with Share Link


Segment and Group Reviews by Location

For extended control over reporting analytics, DigitalMaas’ Reputation Tool allows you to group and segment your location Review data in ways that make the most sense to your business. Tags and Filters allow you to group and organise defined segments, such as:

  • Regional zones, suburbs, street names and place identifiers
  • Brand names, store names etc.
  • Review  status – Replied or Unreplied
  • Reviewer name, Rating, update times etc.

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Segment and Group Reviews by Location

Why Local Reputation Matters?

Customers are leaving comments, feedback and even upvotes online everyday. Your Review rating scores tell the world what people really think and feel about your products, services and overall experience.

Track and manage Reviews from multi-locations conveniently in one place and in real-time:


  • One Authentic Brand Voice

    One Authentic Brand Voice

    Leverage the full potential of positive customer sentiment with Review ratings that help you attract new visitors, win new customers and grow brand loyalty over time. DigitalMaas Reputation™ is geared to help you convert positive online sentiment into long-term brand legacy.

  • Improved Customer Experience

    Improved Customer Experience

    With DigitalMaas’ ‘Deep Location Insights’ reports you get up-to-the-minute monitoring and feedback of online reviews, enabling you to track and monitor ongoing customer engagement and identify areas where you can improve your service processes and experience across your business.

  • Attract New Customers

    Attract New Customers

    Online reviews can help your business rank higher in search engine results, making it easier for potential customers to find you online. This increased visibility can lead to more traffic and qualified leads visiting your site, resulting in increased sales and greater brand loyalty over time.

  • Social Proof Drives Customer Behavior

    Social Proof Drives Customer Behavior

    Online reviews provide social proof that a business is trustworthy and credible. Positive reviews from satisfied customers have the potential to travel virally across the web and can play an important role in building trust, encouraging potential customers to do business with your company.

  • Differentiate your Brand

    Differentiate your Brand

    Online reviews provide valuable feedback for businesses, enabling them to identify areas where they can improve their products, services, and overall customer experience and in this way build specifically identifiable signature qualities that ensure your brand stands out from competitors.

  • Grow Customer Retention Sales

    Grow Customer Retention Sales

    Potential customers are 8 times more likely to choose a business with good reviews over those with poor reviews or where businesses have no reviews at all. By leveraging your positive review value, DigitalMaas’ Reputation Tool helps you attract new customers and increase sales conversions.

<br>Small to Medium Business

Small to Medium Business

For businesses with less than 10 locations, this plan’s perfect for you.

View Plans
  • Take control of your digital marketing
  • Learn as you go
  • See results firsthand
  • Cost effective
  • Enjoy the fruits of your labour


Businesses with more 10+ locations get the most out of this plan.

View Plans
  • A team of experts at your fingertips
  • See results sooner
  • Free up time to focus on your business
  • Great value plans available
  • Watch your business grow

Frequently Asked Questions

  • Can I use the DigitalMaas Platform to share my Profile so that customers can leave a review?

    Yes, you may use the “Share new review link” feature on the Platform to do this.

  • Can I answer reviews from other providers on the Platform?

    Currently, you can reply to reviews from Google, Bing and Apple. We will let you know when you can reply on more listings in the future.

  • Can I just see un-replied reviews?

    Yes, you’ll see your total number of un-replied reviews under the “Haven’t Replied” scorecard. Click “View All Replies” underneath, or you may also choose to use the “Unreplied” filter.

  • Can I view reviews for specific locations only?

    Yes, select locations in overview before going to the Reviews tab.

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