- Get Review Audit Scores
- Bulk Review monitor and respond
- Easily manage Reviews across multi locations
Multi-Location Review Management
TOP FEATURE:
Get Review audit scores in real time
Bulk listing profile setup, super fast and simple:
- Connects all your reviews to one central dashboard, quick and easy.
- Get instant Review rating summary reports (roll-up/drill-down)
- Average Review ratings
- 5-Scale Review scorecard
- Overall Average Review rating
- Number of Reviews received
- Reviews not yet replied
- Default 28 Day tracking range
TOP FEATURE:
Track and Monitor Multi-Location Reviews
With DigitalMaas’s powerful location audit functionality you’ll stay up to date on multi-location Review ratings – in real-time:
- Check overall Review Audit score
- See Average Weekly/Monthly ratings over time
- Get location based Review ratings
- Track number of Reviews received
- Track number of Reviews not yet replied for all locations
- Monitor positive and negative sentiment within review comments
- Connects to reviews from Facebook / Apple / Trip Advisor / Yelp! / Trust Pilot / (planned 2023 release)
TOP FEATURE:
Manage and Respond to Reviews
DigitalMaas’ Review dashboard features rolling real-time updates that organizes all your inbound reviews neatly and efficiently in a scrollable timeline format so you can easily keep track of Reviews you need to manage and respond to:
- Scan over customer Reviews to assess and identify any high priority issues
- Gain quick and detailed insight on Review tone and sentiment
- Click and respond quickly and easily to new inbound Review lists across all locations
- Proactively intercept negative sentiment to mitigate unfavorable fallout
TOP FEATURE:
Drive More Reviews with Share Link
Generate links you can send to customers to ask them to leave a Review. Clicking on this link takes customers to your Reviews page where they can leave their feedback and comments while selecting their Review star rating score.
- Generate your Review request link in just a few clicks
- Quick ‘copy to clipboard’ feature for easier link sending and sharing
TOP FEATURE:
Segment and Group Reviews by Location
For extended control over reporting analytics, DigitalMaas’ Reputation Tool allows you to group and segment your location Review data in ways that make the most sense to your business. Tags and Filters allow you to group and organise defined segments, such as:
- Regional zones, suburbs, street names and place identifiers
- Brand names, store names etc.
- Review status – Replied or Unreplied
- Reviewer name, Rating, update times etc.
Why Local Reputation Matters?
Customers are leaving comments, feedback and even upvotes online everyday. Your Review rating scores tell the world what people really think and feel about your products, services and overall experience.
Track and manage Reviews from multi-locations conveniently in one place and in real-time:
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One Authentic Brand Voice
Leverage the full potential of positive customer sentiment with Review ratings that help you attract new visitors, win new customers and grow brand loyalty over time. DigitalMaas Reputation™ is geared to help you convert positive online sentiment into long-term brand legacy.
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Improved Customer Experience
With DigitalMaas’ ‘Deep Location Insights’ reports you get up-to-the-minute monitoring and feedback of online reviews, enabling you to track and monitor ongoing customer engagement and identify areas where you can improve your service processes and experience across your business.
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Attract New Customers
Online reviews can help your business rank higher in search engine results, making it easier for potential customers to find you online. This increased visibility can lead to more traffic and qualified leads visiting your site, resulting in increased sales and greater brand loyalty over time.
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Social Proof Drives Customer Behavior
Online reviews provide social proof that a business is trustworthy and credible. Positive reviews from satisfied customers have the potential to travel virally across the web and can play an important role in building trust, encouraging potential customers to do business with your company.
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Differentiate your Brand
Online reviews provide valuable feedback for businesses, enabling them to identify areas where they can improve their products, services, and overall customer experience and in this way build specifically identifiable signature qualities that ensure your brand stands out from competitors.
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Grow Customer Retention Sales
Potential customers are 8 times more likely to choose a business with good reviews over those with poor reviews or where businesses have no reviews at all. By leveraging your positive review value, DigitalMaas’ Reputation Tool helps you attract new customers and increase sales conversions.
Quick & Easy Setup and Go!
Designed for marketing teams looking to unlock the value of local area marketing in their businesses quickly and easily,
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Connect your Locations
Follow our easy ‘quick connect’ workflow prompts – built to get your locations up and running fast!
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Get Review Audits
DigitalMaas’ Deep Insights audit feature triggers robust analysis of your Review ratings in real time.
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Fix, Track & Optimise
Review your reputation results – build priority tracks to fix and optimise your data quality score.
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Lead, Convert & Grow
Track and monitor your local area marketing goals – drive and nurture new leads, conversions and sales.
Small to Medium Business
For businesses with less than 10 locations, this plan’s perfect for you.
View Plans- Take control of your digital marketing
- Learn as you go
- See results firsthand
- Cost effective
- Enjoy the fruits of your labour
Enterprise
Businesses with more 10+ locations get the most out of this plan.
View Plans- A team of experts at your fingertips
- See results sooner
- Free up time to focus on your business
- Great value plans available
- Watch your business grow
Frequently Asked Questions
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Can I use the DigitalMaas Platform to share my Profile so that customers can leave a review?
Yes, you may use the “Share new review link” feature on the Platform to do this.
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Can I answer reviews from other providers on the Platform?
Currently, you can reply to reviews from Google, Bing and Apple. We will let you know when you can reply on more listings in the future.
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Can I just see un-replied reviews?
Yes, you’ll see your total number of un-replied reviews under the “Haven’t Replied” scorecard. Click “View All Replies” underneath, or you may also choose to use the “Unreplied” filter.
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Can I view reviews for specific locations only?
Yes, select locations in overview before going to the Reviews tab.
Now find out how DigitalMaas could help your business
We’ve taken businesses just like yours to new heights. Regardless of your industry, our knowledge of digital marketing can work for you.
Watch the Demo
Take a little look at what we do and what our beloved customers say about us.
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