The World Health Organisation has declared Coronavirus or COVID-19, a global pandemic. At the time of writing, there are more than 180,000 confirmed cases around the world. Not only has it affected the health of the public, but it’s also impacting the global economy. And because there is no vaccine yet (the first clinical trial begins this week), companies have taken precautions to prevent the spread of the virus by closing offices and asking employees to stay at home.
What is DigitalMaas doing in relation to COVID-19
Here at DigitalMaas, we’re putting people first. We have taken all necessary steps to protect our employees and to ensure that we can continue to provide a high level of service to our clients with minimal disruption.
We have implemented remote work arrangements
The health and well-being of our team members have always been our top priority. With the number of Covid-19 cases on the rise, we remain operational, and we’ve taken action and made remote work the default for the whole DigitalMaas team. We’ve invested in technology that allows our team members to work together even if we are in different places.
We are maintaining customer relationships
We want to help protect the health of our clients and the broader community and reduce the risk of exposure to coronavirus and other pathogens. Face-to-face meetings are on hold and will be conducted using phone or video conferencing. Apart from that, there should be no impact on clients working with DigitalMaas.
We continue to provide instant support
DigitalMaas is here to support our clients through this challenging period. While we do not anticipate substantial disruption, we are aware that the change to work circumstances may impact our phone answering times. It would be helpful to us if you can submit support requests by email or through our helpdesk website rather than by phone. However, our customer support staff are still available to help you out should you have any concerns.
We are keeping clients informed and empowered
We want to share what we know and continue to offer guidance to our customers through these uncertain times. Our Google My Business guide was published last week to guide local businesses during the coronavirus outbreak. And we’re not stopping there. We will continue to release blog posts and articles to help you maintain your relationship with your customers and keep them informed.
These are difficult times for us all and even though this outbreak has shaken us globally, DigitalMaas will continue to communicate transparently with our customers as we face this crisis together. We are committed to our work and helping out our customers through this intense and challenging time.
If you have any questions on any of the above, please send us an email firstname.lastname@example.org.
Andrew Thorn – DigitalMaas Founder and CEO