Google My Business

Google My Business Messaging Now on Desktop

Myta Santiago 1 min read
Google My Business Messaging Now on Desktop

What was an in-app only feature is now on desktop. Google My Business has recently rolled out its messaging functionality on desktop interfaces so that businesses can keep in touch with their customers or clients on their desktops.

Google My Business messaging connect

google my business messaging menu

Once you turn on messaging, you’ll be able to interact with your customers who would like to ask you questions about offers, further information about your products or services or anything about your brand.

To access your messages, sign in to your business manager and choose your location. You’ll find the section on left-side navigation of your business manager, just below the ‘Reviews’ link. When you click that, you’ll view a chat box with your message thread.

Why we think this is useful: Many customers nowadays prefer contacting businesses using instant messaging, both on desktop and mobile. With the Google My Business messaging functionality now on desktop, customers can ask you questions related to your business, without them sharing their personal information. Answer in real time, improve your online reputation and meet your customers where they are – on GMB.

The desktop version of GMB messaging will be a game changer, especially for those who struggle with small screens and would prefer a keyboard over a keypad. Be sure to update to the latest version of Google Maps and Chrome on your phone to maximise this feature.

Do you think this will be helpful for your business?

The messaging functionality will also be available on the DigitalMaas Platform within the year so stay tuned for that and other updates and improvements.

Myta Santiago

Myta is the Content Writer & Designer at DigitalMaas. Fusing content marketing fundamentals and the drive to educate customers on how Google My Business and the DigitalMaas Platform work, they're able to create all kinds of written and visual content to make everyone's lives a little easier. Outside of work, Myta is an avid reader of middle grade, young adult and adult fantasy, a casual RPG gamer and a big fan of detective and fantasy anime.


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