Managing Google reviews across dozens or even hundreds of locations is no small task. For multi-location brands, it’s not just about responding quickly it’s about staying consistent, on-brand, and informed across every site.
DigitalMaas is built to help national, franchise, and regional businesses simplify and scale their review management without overwhelming central teams or local operators.
Why Responding to Google Reviews Matters for Multi-Location Brands
- Boosts visibility in local search results for each branch
- Builds trust and brand consistency at the local level
- Demonstrates responsiveness to customers and to Google’s algorithm
- Helps uncover trends or issues affecting individual locations
When each store responds thoughtfully to its reviews, your brand as a whole becomes more discoverable, reliable, and customer-friendly.
Meet AI Review Replies by DigitalMaas
We developed our AI-generated review suggestions to support multi-location teams in delivering thoughtful, tailored responses without slowing down.
✅ Generates suggested replies in seconds
✅ Matches tone based on sentiment
✅ Automatically includes local context (e.g. store name, service reference)
✅ Supports multiple languages for distributed teams
You control what gets published no robotic automation. Whether your HQ oversees all replies or you give access to regional managers, DigitalMaas keeps your tone consistent and your customers engaged.
How It Works
- Connect your Google Business Profile(s)
- Enable AI responses in the platform
- Approve, edit, or auto-generate replies as needed
You stay in control while saving hours every week. The more you respond, the more trust you build and the better your SEO performance.
Ready to See it in Action?
Review Assistant is now available
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