Google Reply Issues

Google may occasionally stop returning some review replies through the Google Business Profile API, even though those replies may still be visible publicly on Google.

When DigitalMaas detects this, we’ll continue to show the last reply recorded in DigitalMaas, whether it was submitted through DigitalMaas or received from Google.

What should I do?

In most cases, no action is required. DigitalMaas will continue checking the reply during regular syncs, and the issue will resolve automatically once Google starts returning the reply again.

If you’re concerned, you can check the review directly on Google to confirm whether the reply is still publicly visible.

Google Reply Issues tab

If affected replies are detected, a Google Reply Issues tab will appear in Reviews.

This tab only appears when DigitalMaas has detected one or more affected replies. When there are no detected issues, the tab will not be shown.

The tab provides a single place to view all replies currently affected.

What does “Last seen” mean?

Last seen is the date and time of the last reply record available in DigitalMaas before the issue was detected. This may be a reply submitted through DigitalMaas or one received from Google.

It does not mean the reply was removed or deleted from Google.